Effective on orders placed on or after July 1, 2009, the following Return Policy is in place for all Brasstech, Inc. products including products branded: Brasstech®, Newport Brass®, GINGER®, motiv® and PlumbTrim®:
- All non-defective returns are subject to a 25% restocking fee
- Returns of non-defective products are subject to a 15% reboxing fee, to be applied at the discretion of the company, if the product packaging is damaged (in addition to standard Restocking Fee)
- All returns due to a Brasstech, Inc. error or non-conforming products are subject to a 0% restocking fee
- RGA (Return Goods Authorization) requests will be accepted up to 180 days from shipment of the product.
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